Request Tracker

For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to...

Request Tracker Full Description

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.

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